Refund & Return Policy

SOLUCERA Refund & Return Policy

At SOLUCERA, we’re committed to delivering products designed to help you safely and effectively eliminate earwax buildup — backed by medical insight and innovation. We stand behind the quality of our devices, and we recommend giving them a fair trial of at least 14 days to experience their full benefits. If for any reason you're not satisfied after this period, you’re covered by our 60-Day Money-Back Guarantee.

Cancellation Policy

We understand that sometimes plans change. If you need to modify or cancel your order, please do so within 24 hours of placing it. After that, your order may already be in processing and changes may not be possible.
If canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We want you to love your SOLUCERA product. If after trying it for 14 days, you are still not completely satisfied, you may request a refund within 60 days of purchase. Please note: any original shipping charges (if applicable) are non-refundable.

To start a return, simply fill out the form on our Contact Us page or email our support team directly. Be sure to include your Order Number or the name and email address used at checkout so we can assist you faster.

Damaged or Defective Items

We carefully package every order, but if your product arrives damaged or defective, please notify us within 72 hours of delivery by emailing with a clear photo of the issue.
We’ll review your case and, if eligible, send a replacement at no cost.
Please note: damage to packaging alone (such as dented boxes) is not considered product damage.

We do not accept returns or provide refunds for damage due to normal wear, misuse, or improper handling after delivery.

Shipping and Delivery

While we do our best to ship orders quickly, SOLUCERA is not responsible for delays caused by couriers, customs, or events outside our control.
If your tracking shows a problem or delay, please contact the shipping carrier directly. We are not liable for lost, stolen, or undelivered packages.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. If you enter the wrong address and do not notify us within 24 hours, we cannot guarantee a refund or reshipment.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. By purchasing from SOLUCERA, you agree to the terms outlined here and acknowledge your responsibility to review the latest version of our policy.