Shipping Information

SOLUCERA Shipping Policy

At SOLUCERA, we’re proud to offer FREE shipping on all orders—because better ear care should be easy, affordable, and accessible.

📦 Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched. “Dispatched” means your order has been handed over to the shipping carrier and is on its way.
During high-demand periods or holidays, processing may take up to 7 business days.

🚚 Estimated Delivery Times

Once your order is dispatched, the delivery timeframe depends primarily on your location. Below are typical shipping windows:

United States: 4–8 business days

International Orders: 7–15 business days (customs delays may apply)

Please note: courier delays, customs checks, or seasonal volume surges may impact transit times and tracking updates—these are beyond our control, but we’ll always do our best to keep you informed.

✏️ Order Changes & Address Accuracy

To ensure a smooth delivery:

  • Please enter complete and accurate shipping details during checkout.

  • If we detect an address issue, our team may contact you within 3 business days.

  • If we don’t receive a response, we may cancel the order.

Need to make a correction? Be sure to reach out via the Contact Us form within 24 hours of placing your order. We'll do our best to assist, but changes after this window are not guaranteed.

⏱ Delayed Delivery

We know you're excited to receive your order, and we strive to ship quickly. However, delays may happen due to:

  • Courier disruptions (e.g., weather, customs, labor strikes)

  • Product availability or verification issues

  • Payment processing delays

SOLUCERA is not liable for external delays, but we’ll always keep you updated and do everything possible to assist.

📦 Lost or Stolen Packages

Once your order is handed to the courier, it becomes their responsibility. If your package is lost or stolen:

  1. Fill out the Contact Us form on our website to notify us

  2. File a claim with the courier

  3. We will also follow up with the courier on your behalf

Although this falls outside our refund policy, in some cases we may offer a replacement, depending on the situation. For unresolved cases, we recommend filing a police report.

📄 Shipping Policy Updates

SOLUCERA reserves the right to update this Shipping Policy at any time. By purchasing from our store, you agree to the terms outlined above. We encourage customers to review this page regularly to stay informed of any changes.

For any questions or support regarding your order, please use the Contact Us form on our website—we’re here to help.